Terms and conditions

These Terms and Conditions govern your access to and use of the services provided by LolaJack Casino (the "Casino"). Read these terms carefully. By registering, depositing, playing, or withdrawing you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

1.1 Legal Status – License Number

1.1.1 The Casino operates under a Curaçao eGaming master licence and related sublicence arrangements.

1.1.2 A current sublicence reference used by the Casino is 8048/JAZ. This licence authorises the provision of online casino services subject to the applicable regulatory conditions attached to that licence.

1.2 Legal Status – Issuing Authority

1.2.1 The Casino’s gaming operations are subject to oversight under the Curaçao eGaming regulatory framework. The issuing authority sets requirements for fair play, anti-money laundering controls and player protection measures.

1.3 Legal Status – Jurisdiction

1.3.1 The Casino provides services under the regulatory regime applicable to Curaçao-licensed operators. The licence permits the Casino to offer games to multiple international markets where local law allows.

1.4 Legal Status – Allowed to Operate in Switzerland

1.4.1 The Casino accepts registrations from players resident in Switzerland where such access does not conflict with local law. Availability of services to Swiss residents is offered under the Curaçao licence and subject to these Terms and Conditions.

2.1 Registration and Login – Step-by-Step Process

2.1.1 To create an account you must complete the online registration form with a valid email address, password, currency selection and country of residence, confirm that you are at least 18 years old and accept these Terms and Conditions.

2.1.2 You must verify your email address by following the activation instruction sent to the supplied email. After verification you may log in and access the cashier, games and promotional offers subject to account verification and eligibility checks.

2.2 Registration and Login – Is KYC/ID Verification Required

2.2.1 Identity verification (KYC) is required before the first withdrawal and may be requested at any earlier time if the Casino considers it necessary for compliance, risk management or payment processing reasons.

2.2.2 Acceptable documents typically include a government‑issued photographic ID, proof of address (such as a dated utility bill or bank statement) and, where applicable, proof of payment ownership.

2.3 Registration and Login – Time to Activate Account

2.3.1 Account creation and email verification are generally immediate. KYC review times vary; verification is typically completed within a few hours to 24 hours on business days, de on the clarity of documents and operational workload.

2.4 Registration and Login – Terms of Registration (Age, Single Account, Restricted Countries)

2.4.1 Only natural persons aged 18 or older may register and play. Each individual and household is permitted one account. Duplicate accounts are prohibited and may be closed without notice.

2.4.2 The Casino maintains a list of restricted jurisdictions. Persons located in jurisdictions where the Casino is prohibited from offering services may not register or play. It is the player’s responsibility to ensure compliance with local laws.

3.1 Games and Software – Top Games

3.1.1 The Casino offers a selection of popular slot and table games provided by third‑party game studios. Representative titles include a range of branded and classic slot games, video poker, and live dealer table games.

3.2 Games and Software – Software Providers

3.2.1 Games are supplied by multiple certified studios. The suppliers are responsible for the certified operation of their game engines and RNGs. The Casino lists participating suppliers in the game lobby.

3.3 Games and Software – Total Game Count

3.3.1 The Casino hosts a large, multi‑provider game library comprising thousands of individual game titles, spanning slots, table games, instant wins and live casino tables. The catalogue is updated periodically.

3.4 Games and Software – Game Categories

3.4.1 Games are organised into categories including but not limited to video slots, classic slots, jackpot games, table games (such as roulette, blackjack and baccarat), poker variants, live dealer games, instant-win games, crash/multiplier games and specialty titles.

4.1 Bonuses – Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 The Casino may offer a welcome package consisting of deposit match bonuses and free spins. Example structures include a 100% match up to 500 CHF plus a stated quantity of free spins on selected slot titles. Actual offers, values and eligibility are determined by the Casino and may vary by jurisdiction.

4.2 Bonuses – Welcome Offers Specific to Switzerland

4.2.1 Where offered, welcome promotions may be presented in CHF and with localized language support for Swiss players. Availability of any particular offer for Swiss residents is subject to the Casino’s promotional terms and local legal requirements.

4.3 Bonuses – Process of Activation for Welcome Bonus

4.3.1 To activate a welcome bonus a player must register, opt in where required, and make the qualifying deposit using an eligible payment method. Promo codes or opt‑in selection may be necessary. The Casino’s cashback, reload and other promotional mechanisms are subject to specific activation rules.

4.4 Bonuses – Wagering Requirements

4.4.1 Bonus amounts and any winnings derived from free spins are subject to wagering requirements. Typical wagering rates are disclosed in the promotional terms and may be, for example, 35× the bonus amount or the free spin winnings. Game contributions toward wagering vary by game type and are set out in the promotion terms.

4.5 Bonuses – Time Limits

4.5.1 Bonuses and free spins are time limited. Promotion terms state the validity period for wagering and use. Unused bonus funds or uncompleted wagering by the expiry date will be forfeited.

4.6 Bonuses – Recurring Promotions

4.6.1 The Casino may run ongoing promotions such as reload bonuses, free spin campaigns, slot tournaments and seasonal offers. Eligibility and terms for recurring promotions are set out in the applicable promotional rules.

4.7 Bonuses – Cashback Offers

4.7.1 Cashback offers, when provided, are subject to defined calculation rules, caps, qualification periods and wagering requirements. Cashback may be credited as bonus funds and carry conversion conditions.

4.8 Bonuses – Reload Bonuses (List Any Available)

4.8.1 Reload bonuses are discretionary promotions available from time to time. Activation, minimum deposit, percentage match and maximum bonus amounts are specified in the promotion’s terms and conditions.

4.9 Bonuses – Free Spins Bonuses

4.9.1 Free spin promotions specify the eligible games, spin value, qualifying deposit, expiry time and wagering conditions for any winnings credited from those spins. Free spins are credited and must be used in accordance with the promotion’s terms.

4.10 Bonuses – General Bonus Terms and Conditions

4.10.1 General bonus rules include one welcome bonus per individual/household/IP, exclusion of certain payment methods from bonus eligibility, maximum bet limits while wagering bonus funds, and the Casino’s right to withhold or reclaim bonuses in cases of suspected abuse, fraud or breach of these Terms and Conditions.

5.1 VIP/Loyalty – VIP Tiers and Rewards

5.1.1 The Casino may operate a tiered loyalty programme with multiple levels. Benefits may include higher cashback rates, personalised offers, enhanced withdrawal limits and priority support, subject to the programme rules.

5.2 VIP/Loyalty – How to Qualify

5.2.1 Qualification for VIP tiers is typically determined by wagering turnover and accrual of loyalty points. The point accrual rate and thresholds for each tier are set out in the loyalty programme rules.

5.3 VIP/Loyalty – Loyalty Program Description

5.3.1 Loyalty points earned through play may be exchangeable for rewards such as bonus funds, free spins or other benefits, in accordance with the loyalty programme terms. Redemption rates and eligible games are specified by the Casino.

5.4 VIP/Loyalty – Loyalty Program Rules

5.4.1 Loyalty points and tier status may expire after periods of inactivity. Points are non‑transferable and subject to conversion and wagering conditions. Abuse of the loyalty programme may result in point forfeiture, tier downgrade or account closure.

6.1 Payments – Deposit Methods (Min/Max, Processing, Fees)

6.1.1 The Casino accepts a range of payment methods as listed in the cashier. Minimum and maximum deposit amounts, processing times and any applicable fees depend on the chosen payment method and are displayed during the deposit process.

6.1.2 The Casino does not generally levy deposit fees; however, third‑party payment providers or financial institutions may charge fees which are the player’s responsibility.

6.2 Payments – Withdrawal Methods (Min/Max, Processing, Fees)

6.2.1 Withdrawals can be requested using supported methods. Minimum and maximum withdrawal limits, processing times and any charges are published in the cashier and may vary by VIP level or jurisdiction.

6.2.2 Withdrawal requests are subject to internal approval, completion of KYC and anti‑money laundering checks. The Casino aims to process withdrawals promptly following approval; external banking or payment processors may add additional time.

7.1 Key T&Cs – Bonus Terms (Wagering, Max Bet, Restrictions)

7.1.1 Wagering contributions differ by game type. Slots commonly contribute 100% to wagering, while table games and live dealer games contribute at lower percentages. Some games, including progressive jackpot titles, may be excluded from bonus play.

7.1.2 While wagering a bonus, the maximum permitted bet per round or spin is limited; breach of the maximum bet rule may render the bonus void and related winnings forfeit.

7.2 Key T&Cs – Deposit Limits

7.2.1 Players may set personal deposit limits (daily, weekly, monthly) via account settings or by contacting support. The Casino reserves the right to set operational deposit caps and to require additional verification for high‑value deposits.

7.3 Key T&Cs – Withdrawal Limits

7.3.1 Withdrawal limits may apply per day, week or month and may vary by VIP tier. Exceptionally large winnings may be paid in instalments as set out in the Casino’s payment policy.

7.4 Key T&Cs – Account Restrictions

7.4.1 The Casino may restrict, suspend or close accounts for reasons including suspected fraud, money laundering, bonus abuse, underage play or breach of these Terms and Conditions.

7.4.2 The Casino may require additional information or documentation at any time to validate identity, source of funds and payment instruments. Failure to provide requested documentation promptly may result in restrictions on the account.

8.1 Mobile/Technical – App Availability (iOS/Android)

8.1.1 The Casino supports mobile access via web‑optimized interfaces compatible with modern iOS and Android browsers. Where available, a dedicated Android application may be offered for direct download from the Casino’s website. iOS users can access the full service via the Safari browser.

8.2 Mobile/Technical – Mobile Browser Optimization

8.2.1 The Casino’s website is responsive and configured to adapt to a range of mobile device screen sizes. Game lobbies, search and filtering functionality are available in the mobile interface.

8.3 Mobile/Technical – User Experience and Speed on Mobile

8.3.1 Performance may vary with device capability and network conditions. The Casino uses standard optimisation technologies to improve loading times and media delivery, but the Casino does not guarantee uninterrupted access on all devices or networks.

8.4 Mobile/Technical – Process of Registration on Mobile

8.4.1 Mobile registration follows the same steps as desktop registration. Players may submit KYC documentation using device cameras and secure upload forms. Account management and cashier functionality are accessible from mobile devices.

9.1 Security & Fair Play – SSL & Encryption Standards

9.1.1 The Casino uses industry standard encryption technologies to protect data in transit and implements technical and organisational measures reasonably necessary to protect personal and financial data.

9.2 Security & Fair Play – RNG & Game Fairness (Auditors)

9.2.1 Random Number Generators (RNGs) and game fairness are the responsibility of the game suppliers. Many suppliers are subject to independent third‑party testing and certification. The Casino relies on supplier certifications to ensure game integrity.

9.3 Security & Fair Play – Customer Support (Channels, Response Time)

9.3.1 Customer support is available through live chat and email. Response times vary by channel; live chat typically provides the fastest response. Email enquiries are handled as promptly as practicable and in accordance with the Casino’s operational practices.

9.4 Security & Fair Play – Support Availability (Hours, Languages)

9.4.1 Support hours and available languages are published in the Help or Contact section of the Casino. Multilingual support for English, German and French may be available; availability may vary by channel and time.

10.1 Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1.1 The Casino provides responsible gambling tools including deposit limits, loss limits, session reminders, temporary time‑outs and self‑exclusion options. Players may access these controls from their account or by contacting support.

10.1.2 Requests to apply or remove limits and exclusion periods are processed in accordance with the Casino’s responsible gambling procedures. Some actions (such as self‑exclusion) are irreversible for the duration of the exclusion period.

10.2 Responsible Gambling – Links to Support Organizations

10.2.1 The Casino encourages players who may have a gambling problem to seek professional help. The Casino provides information and references to recognised national and international support organisations and helplines in the Responsible Gambling section.

11.1 Advantages/Disadvantages – Pros

11.1.1 The Casino maintains a broad multi‑provider game library, supports multiple currencies including CHF and EUR where available, and provides standard technical and security safeguards. Players may benefit from promotional offers and a tiered loyalty programme subject to the published terms.

11.2 Advantages/Disadvantages – Cons

11.2.1 Players should note that a Curaçao licence provides a different regulatory framework and level of local protection than some domestic licences. Withdrawal limits, verification requirements and the Casino’s internal policies may affect processing times for large transactions.

12.1 General Info – Year Founded

12.1.1 The Casino was established recently as part of the modern generation of multi‑provider online gaming platforms. Historical and operational information is made available through account communications and the Casino’s information pages.

12.2 General Info – Operator/Parent Company

12.2.1 The Casino is operated by the entity named in the registration section of the account. The Casino operates under the licence and the operator maintains compliance, payment processing and operational arrangements necessary to provide services.

12.3 General Info – Supported Languages

12.3.1 The Casino offers its interface and support primarily in English, and where available in German and French to serve multilingual audiences. Language availability is indicated in the site footer or language selector.

12.4 General Info – Accepted Countries

12.4.1 The Casino accepts players from jurisdictions where the Casino is authorised to offer services. Acceptance is subject to the Casino’s restricted country list and to applicable local laws.

12.5 General Info – Restricted Countries

12.5.1 Certain jurisdictions are restricted and persons located in those territories may not open accounts or use the Casino’s services. It is the player’s responsibility to verify the legality of participation in online gambling in their jurisdiction.

12.6 General Info – Short Brand Description

12.6.1 The Casino provides a range of online casino games from multiple suppliers with account, payment and support services tailored to international audiences. The Casino is committed to responsible play, security and adherence to the rules set out in these Terms and Conditions.

13 Contact and Complaints

13.1 For questions, account issues or complaints, contact support by email at [email protected]. The Casino will acknowledge complaints and seek to resolve them in accordance with its internal complaint handling procedures.

14 Limitation of Liability and Indemnity

14.1 The Casino provides services on an "as is" basis. To the fullest extent permitted by law the Casino disclaims all warranties and limits liability for losses arising from use of the service, interruptions, or technical failures.

14.2 You agree to indemnify and hold the Casino harmless from liabilities, losses or expenses arising from breach of these Terms and Conditions or your misuse of the service.

15 Governing Law and Amendments

15.1 These Terms and Conditions are governed by the laws applicable to the Casino’s licence and operation. The Casino may amend these Terms and Conditions from time to time; material changes will be notified to registered players by posting on the Casino website or by email.

16 Account Closure and Disputes

16.1 The Casino may close or suspend accounts for regulatory, legal, or compliance reasons. Disputes should first be raised with the Casino support team. If unresolved, the Casino’s complaint procedure will outline escalation and review options.

17 Severability and Entire Agreement

17.1 If any provision of these Terms and Conditions is held invalid or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.

17.2 These Terms and Conditions constitute the entire agreement between you and the Casino regarding the subject matter herein.

Last updated: the date posted on the Casino site. For any questions about these Terms and Conditions contact [email protected].