Responsible gambling

At LolaJack Casino we want every player to enjoy their time with us. Gambling should be entertaining and never place you or the people you care about under stress. If you notice signs that play is becoming difficult to control, there are practical steps you can take right away and longer‑term options to protect yourself.

Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of tools you can use at any time to manage how you play. These controls are quick to activate and designed to give you space and control when you need it.

• Deposit limits – Set daily, weekly or monthly caps on how much you can deposit. These limits stop further deposits once reached and help keep spending within a budget.
• Loss & wager limits – Cap the amount you can lose or wager over a set period. This reduces the likelihood of chasing losses.
• Session reminders and reality checks – Receive pop-up alerts that remind you how long you’ve been playing and your recent activity, helping you pause and reflect.
• Time-outs (short cooling-off) – Temporarily suspend your account for short periods (for example 24 hours up to several weeks). Time-outs are immediate and reversible after the chosen period.
• Self-exclusion (longer-term) – Choose an extended break from play (for example months to permanent). Self-exclusion is a strong, effective step that closes access to your account for the chosen period and may be subject to verification before reversal.
• Account closure – If you want to stop completely, you can request account closure. This is a permanent step unless otherwise specified and may require contacting our support team.

How to apply these tools

1. Check your account settings under the “Responsible Gambling” or “Limits” section to set or adjust limits instantly.
2. If you prefer personal assistance, contact our support team and request the limit, time-out or self-exclusion you want. We will apply it promptly and confidentially.
3. Keep in mind that some longer measures may require basic verification and are designed to remain in effect for the full chosen period.

Practical steps you can take right now

• Remove saved payment methods from your account and set card or bank transaction blocks for gambling providers.
• Use personal budgets and pre-paid options so you only play with a fixed amount you can afford to lose.
• Ask a trusted friend or family member to help you manage access to devices or accounts while you take a break.
• Avoid gambling when you’re tired, stressed, or under the influence—decisions made then are often regretted later.

What to expect after you activate a limit or exclusion

• Changes are usually applied immediately to prevent further play or deposits.
• Some processes—especially longer exclusions—are designed to be irreversible for the chosen period to give you real protection.
• Our team respects your privacy; measures are handled confidentially and with sensitivity.

Responsible Gambling – Links to Support Organizations

If gambling is causing stress, financial strain or affecting your relationships, professional support can help. There are confidential, free and practical services available in most countries.

Types of support you can seek

• National or local gambling helplines and counseling services that provide immediate advice and structured programs.
• Specialist online support and chat services offering emotional support, self-help tools and guidance on next steps.
• Debt counselling and financial advice services to help manage money problems caused by gambling losses.
• Healthcare professionals who can assess mental health impacts and recommend therapy or treatment where needed.
• Support groups and peer networks that share practical coping strategies and lived experience.

How to find help where you live

• Search for “gambling helpline” along with your country or region to find confidential services local to you.
• Look for phrases like “gambling support”, “problem gambling counselling” or “gambling treatment” when searching online.
• If you are concerned about immediate safety or risk of harm, contact local emergency or health services right away.

What to expect from support services

• Confidential, non-judgmental advice tailored to your situation.
• Practical tools such as personalised action plans, safety contracts, and coping strategies to reduce urges.
• Referrals to specialist therapy, financial counselling or support groups when appropriate.

Supporting someone else

• Approach them with care and without blame. Express concern and offer to help find professional support.
• Set clear boundaries about finances and avoid taking responsibility for another person’s debts.
• Encourage practical actions such as setting limits, seeking counselling and contacting a helpline together.

We're here to help. If you would like to put limits in place or talk through options, our support team will listen and act quickly and respectfully. Taking a first step—however small—can make a big difference.